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Privacy statement / terms of use for manusskateshop.com, privacy policy in accordance to
European General Data Protection Policy - effective 25.05.2018

Manus Skateshop, registered at Papestraat 19, 2513AV, Den Haag, Netherlands,
is responsible for the processing of personal data as shown in this privacy statement.

Personal information we collect
When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address and time zone.
Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you
to the site, and information about how you interact with the site. we refer to this automatically-collected information as 'device information'.

We collect device information using the following technologies:   
• 'Cookies' are data files that are placed on your device or computer and often include an anonymous unique identifier. for more information about cookies,
and how to disable cookies, visit http://www.allaboutcookies.org.

• 'Log files' track actions occurring on the site, and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
   
• Web beacons', 'tags', and 'pixels' are electronic files used to record information about how you browse the site.

Additionally, when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name,
billing address, shipping address, IP address, email address, and phone number. we refer to this information as 'order information'.

When we talk about 'personal information' in this privacy policy, we are talking both about device information and order information.

How do we use your personal information?
We use the order information that we collect generally to fulfil any orders placed through the site (including processing your payment information,
arranging for shipping, and providing you with invoices and/or order confirmations). additionally, we use this order information to:

Communicate with you to screen your orders for potential risk or fraud and when in line with the preferences you have shared with us,
provide you with information or advertising relating to our products or services.

We use the device information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more
generally to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the site,
and to assess the success of our marketing and advertising campaigns).

Sharing your personal information
We share your personal information with third parties to help us use your personal information, as described above. We use Shopify to power our online store,
we use a third-party warehousing, payment service provider and a newsletter service. below you can find their online privacy statement:


We also use Google Analytics to help us understand how our customers use the site you can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy you can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. as described above, when opted in, we use your email address to provide you with a direct mailer with content we believe may be of interest to you.

Do not track
Please note that we do not alter our site’s data collection and use practices when we see a 'Do Not Track' signal from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information should be corrected, updated, or deleted. If you would like to exercise this right, please contact us through info@manusskateshop.com

Additionally, if you are a European resident we note that we are processing your information to fulfill contracts we might have with you (for example if you make an order through the site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention
When you place an order through the site, we will maintain your order information for our records unless and until you ask us to delete this information.
However, we are legally obliged to keep records of our orders dating at least 7 years back.

Changes
We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Last update: 20.03.2022

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us
 by email at info@manusskateshop.com or by regular mail using the details provided below:

Manus Skateshop
Papestraat 19
2513AV Den Haag

Agreement to terms of use
These Terms and Conditions of Use (the 'Terms of Use') apply to the web site located at manusskateshop.com BY USING THE SITE,
YOU AGREE TO THESE TERMS OF USE IF YOU DO NOT AGREE, DO NOT USE THE SITE.

Manus Skateshop reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time.
It is your responsibility to check these Terms of Use periodically for changes. your continued use of the site following the posting of changes will mean
that you accept and agree to the changes. as long as you comply with these Terms of Use, Manus Skateshop grants you a personal,
non-exclusive, non-transferable, limited privilege to enter and use the site.

Content
All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, 'content'), including but not limited to the design, structure, selection, coordination, expression, 'look and feel' and arrangement of such content, contained on the site is owned, controlled or licensed by or to Manus Skateshop, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws. Except as expressly provided in these Terms of Use, no part of the site and no content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including 'mirroring') to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without Manus Skateshop's express prior written consent.

Shipping & delivery
Packages typically arrive within 1-14 days from the date we receive the payment of the order.

If the order is not delivered within 30 days from the date Manus Skateshop received the payment, consumer is entitled to cancel the order. then Manus Skateshop is obliged to refund the payment within 30 days. products are shipped directly from the Netherlands.

IMPORTANT - if a package is returned to the Netherlands because the buyer did not claim the package, Manus Skateshop does not send replacements.

Manus Skateshop is not responsible for any actions taken by customs on your package during delivery. Manus Skateshop has no control over this.the buyer is responsible for any customs charges that may be applied to your package. customs determines these charges, and Manus Skateshop has no way of knowing what these charges may be.

Return & exchange
Policy if the customer is not satisfied with the product they can send it back within 14 days after reception of the good(s). products must be returned in unworn, unwashed and undamaged condition in the same packaging as received including the provided price- / size tags.

Please fill in this return & exchange form within 14 days after receiving the good(s) and wait for instructions via e-mail. after receiving the instructions you have to return the goods within 2 days. you can send back your returns using your local parcel company or UPS. if you choose to use an untrackable shipping method, we cannot be held responsible for packages lost in the transport.

When a product shows factory defects or if we shipped the wrong color or size or any other fault on our part we will pay for the transport costs in the form of a refund.

In all other cases consumer will have to pay for the transport costs of the returned good(s). If applicable a refund or credit to your account will be issued within 8 working days. In case of an exchange and the desired product is not available you will receive a credit memo which has to be redeemed within 3 months.

Cancellation
At all times Manus Skateshop reserves the right to unilaterally cancel an order.

Accounts, passwords and security
Certain features or services offered on or through the site may require you to open an account. You are entirely responsible for maintaining the confidentiality of your account information, including your password, and for any and all activity that occurs under your account. You agree to notify Manus Skateshop immediately of any unauthorised use of your account or password, or any other breach of security. However, you may be held liable for losses incurred by Manus Skateshop or any other user of or visitor to the site due to someone else using your password or account.

You may not use anyone else's password or account at any time without the express permission and consent of the holder of that password or account. Manus Skateshop cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.

Manus Skateshop has implemented all necessary security measures to provide a secure shopping experience. these measures include:

• The database with your personal information has been placed out of the reach of intruders
• Passwords are stored in encrypted form
• The store uses SSL when requesting your credit card information
• The store is protected against common SQL injection attacks
• The store is protected against cross site scripting    the system's control panel folder has been placed in a private folder
• Staff passwords can't be easily deducted
• The store's control panel has been prepared to avoid brute force attacks
• The store records the IP addresses of customers who might be performing fraudulent actions and putting legitimate customers at risk   
• Store administrators are up to date with the latest bug fixes and security patches related to the web Server, store software, and database

EXTRA TERMS AND CONDITIONS FOR LIMITED EDITION RAFFLE'S

How it Works?
Winners will be drawn at random when the Raffle closes. All winners will be notified within 24 hours of the draw closing. An order with additional shipping costs will be sent through email with a request for payment of the order.

Payment needs to be done within 24 hours in order to receive the product. Orders that are not paid for will be cancelled automatically. A new winner will be drawn.

Entering a draw constitutes entrant's full and unconditional agreement to these Terms and Conditions, which are final and binding in all matters related to registration and launch product purchase. Eligibility is contingent upon fulfilling all requirements set forth below.    

• A registered email address and valid shipping address are required to enter a draw
• One entry per person, per household, per product, and per address
• Once registered we can’t amend or cancel an entry   
• Purchases are only valid for the registered email and shipping address, product, and color at registration
• Entries are non-transferrable, evidence of such behaviour by any registrant will result in disqualification
• The draw entry process is subject to change at any time at Manus Skateshop discretion • When the draw closes,
customers will be notified by email whether their name was drawn within 24 hours
• Orders are unable to be cancelled
• Unfortunately we are not able to combine shipping with any other product, orders are solely for the raffled product  cancelled
• Manus Skateshop reserves the right in its sole discretion to disqualify any individual it finds to be tampering with the entry
process or the operation of entering a draw and/or product purchase or to be acting in violation of these Terms and Conditions
or in an unsportsmanlike or disruptive manner.

Disclaimers
Manus Skateshop DOES NOT PROMISE THAT THE SITE OR ANY CONTENT, SERVICE OR FEATURE OF THE SITE WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE SITE WILL PROVIDE SPECIFIC RESULTS. THE SITE AND ITS CONTENT ARE DELIVERED ON AN 'AS-IS' AND 'AS-AVAILABLE' BASIS. ALL INFORMATION PROVIDED ON THE SITE IS SUBJECT TO CHANGE WITHOUT NOTICE. Manus Skateshop CANNOT ENSURE THAT ANY FILES OR OTHER DATA YOU DOWNLOAD FROM THE SITE WILL BE FREE OF VIRUSES OR CONTAMINATION OR DESTRUCTIVE FEATURES. Manus Skateshop DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Manus Skateshop DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE SITE AND/OR ANY Manus Skateshop SERVICES. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE SITE AND ANY LINKED SITES. YOUR SOLE REMEDY AGAINST Manus Skateshop FOR DISSATISFACTION WITH THE SITE OR ANY CONTENT IS TO STOP USING THE SITE OR ANY SUCH CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

The above disclaimer applies to any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorised access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action.

Manus Skateshop reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the site, or any portion of the site, for any reason (2) to modify or change the site, or any portion of the site, and any applicable policies or terms and (3) to interrupt the operation of the site, or any portion of the site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

Limitation of liability
Except where prohibited by law, in no event will Manus Skateshop be liable to you for any indirect, consequential, exemplary, incidental or punitive damages, including lost profits, even if Manus Skateshop has been advised of the possibility of such damages.

Violation of these terms of use
Manus Skateshop may disclose any information we have about you (including your identity) if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the site, or to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) Manus Skateshops rights or property, or the rights or property of visitors to or users of the site, including Manus Skateshop's customers. Manus Skateshop reserves the right at all times to disclose any information that Manus Skateshop deems necessary to comply with any applicable law, regulation, legal process or governmental request. Manus Skateshop also may disclose your information when Manus Skateshop determines that applicable law requires or permits such disclosure, including exchanging information with other companies and organisations for fraud protection purposes.

You acknowledge and agree that Manus Skateshop may preserve any transmittal or communication by you with Manus Skateshop through the site or any service offered on or through the site, and may also disclose such data if required to do so by law or Manus Skateshop determines that such preservation or disclosure is reasonably necessary to (1) comply with legal process, (2) enforce these Terms of Use, (3) respond to claims that any such data violates the rights of others, or (4) protect the rights, property or personal safety of Manus Skateshop, its employees, users of or visitors to the site, and the public.

You agree that Manus Skateshop may, in its sole discretion and without prior notice, terminate your access to the site and/or block your future access to the site if we determine that you have violated these Terms of Use or other agreements or guidelines which may be associated with your use of the site. you also agree that any violation by you of these Terms of Use will constitute an unlawful and unfair business practice, and will cause irreparable harm to Manus Skateshop, for which monetary damages would be inadequate, and you consent to Manus Skateshop obtaining any injunctive or equitable relief that Manus Skateshop deems necessary or appropriate in such circumstances. these remedies are in addition to any other remedies Manus Skateshop may have at law or in equity.

You agree that Manus Skateshop may, in its sole discretion and without prior notice, terminate your access to the site, for cause, which includes (but is not limited to) (1) requests by law enforcement or other government agencies, (2) a request by you (self-initiated account deletions), (3) discontinuance or material modification of the site or any service offered on or through the site, or (4) unexpected technical issues or problems.

If Manus Skateshop does take any legal action against you as a result of your violation of these Terms of Use, Manus Skateshop will be entitled to recover from you, and you agree to pay, all reasonable attorneys' fees and costs of such action, in addition to any other relief granted to Manus Skateshop. you agree that Manus Skateshop will not be liable to you or to any third party for termination of your access to the site as a result of any violation of these Terms of Use.

Governing law dispute resolution
You agree that all matters relating to your access to or use of the site, including all disputes, will be governed by the laws of the Netherlands. any claim under these Terms of Use must be brought within one (1) year after the cause of action arises, or such claim or cause of action is barred. no recovery may be sought or received for damages other than out-of-pocket expenses, except that the prevailing party will be entitled to costs and attorneys' fees. in the event of any controversy or dispute between Manus Skateshop and you arising out of or in connection with your use of the site, the parties shall attempt, promptly and in good faith, to resolve any such dispute. if we are unable to resolve any such dispute within a reasonable time (not to exceed thirty (30) days), then either party may submit such controversy or dispute to mediation. if the dispute cannot be resolved through mediation, then the parties shall be free to pursue any right or remedy available to them under applicable law.

Void where prohibited
Manus Skateshop administers and operates the Manus Skateshop site from its location in Den Haag, the Netherlands. other by Manus Skateshop sites may be administered and operated from various locations. although the site is accessible worldwide, not all features, products or services discussed, referenced, provided or offered through or on the site are available to all persons or in all geographic locations.

Manus Skateshop reserves the right to limit, in its sole discretion, the provision and quantity of any feature, product or service to any person or geographic area. any offer for any feature, product or service made on the site is void where prohibited.

Imprint
Manus Skateshop is operated by:

Manus Skateshop
Papestraat 19
2513AV Den Haag the Netherlands